FAQ

We ship Tuesday-Friday and will ship your order as quickly as possible. We craft your skin care in small batches and although we strive to keep everything in stock, we do run out of products now and then. Chances are, your order will ship the next day, but please allow 2-7 business days for us to carefully create, pack and ship your products. Once your order ships, delivery time depends on where you live.

We are located in a small town in Central Oregon. Free Shipping orders ship via USPS (US Postal Service). They transport your package over a mountain pass (Mt. Hood) to the USPS center in Portland. Once there, your package is driven to your doorstep. This process (quite miraculously) can take just 3-10 days.

In a hurry? Have a deadline (like a birthday)? Give us a call. We'll be able to tell you exactly when your package will ship and give you an estimated arrival date, depending on your shipping choice.

UPS Ground and Next Day Air Orders:

We prioritize express ship orders, but please remember that we're a small company and it still may take a few days for your order to leave our shop. Please remember, once a package leaves our facility, we have no control over the timing or delivery- that's up to the carrier.

While we don't do exchanges, you may return any unopened, unused product within 30 days of purchase for store credit. We do not accept returns of opened and used products. We want you to be happy with your purchase, so please don't be shy! Give us a ring or email if you have any concerns about your product(s).

We guarantee all of our formulas to be fresh and viable through the "Best By" date printed on a sticker you'll find somewhere on your bottle or jar (it's usually on the bottom).